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Order Issue

I did not receive my order, how can I track it?

Once your order is processed, you will receive an automatic order confirmation email with the tracking link so you can check the status of your parcel. We recommend checking your spam or junk folder and see if your confirmation is there. If you are u

I placed an order but did not get a confirmation email?

Normally, once your order is placed, you will receive an automatic email with your order confirmation a few minutes after your purchase. We recommend checking your spam or junk folder and see if your confirmation is there. If you still don�t see your

I received a wrong product

Oh no! This is NOT the norm here at Deliciou. Please reach out to our friendly customer service team at [email protected]. Please include the following information so we can handle your request:. - Order Number. - A photo of the incor

My order was damaged when I received it. I need a replacement.

We try our best to provide exceptional service, but sometimes factors like shipping and handling are unfortunately outside of our control�??. Please send a photo of the faulty/damaged item(s) you received, at [email protected] and we'

I just placed my order, can I change it?

Our goal is to always send our products as soon as possible as our customers love receiving our Deliciou products. If your order was placed within the last few minutes, please contact our customer service team at [email protected] to

I just placed my order and forgot to add the promo code, can you apply it to my order?

No worries we can help you out here. Please contact our customer service team at [email protected] and share the promo code you would like to apply to your order. From there, we will apply you a credit based on the discount you receiv

I want to cancel my order.

Our ordering system is automated to process and ship out orders as quickly as possible. If you changed your mind please email us as soon as possible and we will try our very best to intercept the order with the warehouse.�Please note that we cannot g

Can I have my invoice?

We do provide invoices to customers upon request. Please reach out to our customer service team at [email protected] and we will send this over to you in PDF Format for your record.

I am from the US, can I order and ship it to another country?

Yes, we do ship internationally.